Ouvir — Support

Live translation of the room around you.

Contact

Email hello@ouvirtranslate.com — questions, bugs, a language that misbehaves, anything. You can also reach us from inside the app: the ? button in the header, or Settings → Support.

When reporting a problem, the app version and what you were listening to (near a speaker or across the room) help us fix it fast.

Subscriptions

Plans are billed through your Apple ID. Manage or cancel any time in iPhone Settings → your name → Subscriptions; a cancelled plan stays active until the end of the paid period. Listening far from the speaker uses your hours 4× faster — it costs us about ten times more to make out distant speech, and this is the honest split.

Refunds — 7-day money-back guarantee

If Ouvir isn't for you, email hello@ouvirtranslate.com within 7 days of your first purchase and we'll get you a full refund. Purchases are billed by Apple, so the money comes back through them: we'll point you at the one-minute refund request at reportaproblem.apple.com and make sure it goes through.

Codes

Got a code from us? Open the plans screen in the app (it appears before your first listen, or from Settings → View plans), type the code and tap Redeem. The free time it grants is added to your account and stays if you subscribe later. One code per account.

Privacy

Audio is processed to produce your translation and not kept. The full policy is at ouvir-myreader.vercel.app/privacy.